Privacy Policy

Information We Collect

• Contact information you provide when booking a call or filling out a form (name, phone number, email address, business name).
• Usage data such as how you interact with our website and services.
• Payment information processed securely through our payment provider (we do not store card details).
• Technical data including IP address, browser type, and device information.
• Communications you send to us, including emails and messages.

How We Use Your Information

• To deliver, operate, and improve our AI services.
• To communicate with you about your account, project updates, and service changes.
• To send you relevant information about your service and results.
• To comply with legal obligations under applicable Canadian law.

Data Sharing

We do not sell your personal information. We may share data with trusted third-party service providers who assist in delivering our services (such as telephony providers, cloud infrastructure, and AI processing services). These providers are contractually obligated to protect your data and use it only for the purposes we specify.

Data Retention

We retain your data for as long as your account is active or as needed to provide you with services. You may request deletion of your data at any time by contacting us at hello@humanized.ca.

Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews. No method of transmission over the internet is 100% secure.

Your Rights (PIPEDA)

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with the Office of the Privacy Commissioner of Canada.

Cookies

Our website uses cookies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect some functionality of the website.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at hello@humanized.ca.